TERMS & CONDITIONS

WARRANTY

We offer the following limited warranty against any defect in workmanship or materials. This limited warranty excludes the following:

  • Boards that show impact or abuse, damage due to heat exposure including but not limited to direct sun exposure, extended amount of time in a car, board bag, etc.

  • Previous Repairs

  • Broken Boards

  • Boards with signs of improper care or handling

  • Incidental Damage

  • Unreasonable Use

 

LONG EXPOSURE TO HEAT :

Do not expose your board to excessive heat or sunlight when it is not in use. Whenever you are not using your SUP board (either during storage or transport to/from the beach) particular care and attention should be made to protect the board from the sun and heat. Excessive exposure to the sun and/or heat can result in the following unavoidable and undesirable consequences :

  • Distortion of deck pad

  • De-laminating

  • Significant fading of color

* When storing your board  for short periods of time outside we suggest using the cover provided with the cover left open. Your SPB cover is UV rated and reflective.

The above is not covered under Warranty as they are due to a user or storage problem,  and not related to the manufacturing or material quality of your product.

​STOCKIST INQUIRIES

We are always looking for new retail partners. Please contact Nick  via email at Sorrento paddle boards

ONLINE ORDERING

SPB uses SQUARE for its online shopping and mobile transactions. To protect Square account holders and our customers, all information our customers submit is encrypted to Square servers, regardless of whether you’re using a public or private Wi-Fi connection or a data service on your phone (such as 3G or 4G). Square complies with all required PCI standards. As per our Seller Agreement, Security Policy and Privacy Policy, we will never sell information to third-party vendors.


Square protects its systems with industry-leading technology and security controls, including:
   •    Square performs data encryption within the card reader at the moment of transaction.
   •    Square’s software is developed using industry-standard security best practices.
   •    Square’s servers are monitored around the clock by dedicated security staff.
   •    Square’s employees act in accordance with security policies designed to keep your data safe.

 

Since Square itself is PCI compliant, we don’t require account holders to validate PCI compliance. Merchants who use Square for all storage, processing and transmission of payment card data do not need to validate PCI compliance for those transactions.
We strive to provide a safe environment for both buyers and sellers.

 

Feel free to contact Square Privacy Department with any questions or concerns regarding this policy.
Square, AU Pty Ltd GPO Box 1640 Melbourne VIC 3001

https://squareup.com/au

PAYMENT METHODS​

​- Credit Cards (Visa and Mastercard)

- Offline Payments